Leading Jordanian Bank Drives Digital Banking Growth with Temenos Jordan Ahli Bank goes live with Temenos Infinity to create new digital customer experiences and support instant onboarding.
Ahli Bank is taking a phased approach, initially focused on Temenos Infinity to transform the digital experience of its personal banking products, including deposit accounts, payments, credit cards, loans and insurance.
In the next phase, the bank plans to deploy Temenos Infinity to accelerate the digital transformation of its corporate banking operations.
Ahli Bank was already using Temenos Transact as its core banking technology. Now, with Temenos Infinity, the bank benefits from the leading Omnichannel Digital Banking product covering customer engagement from acquisition, to account servicing, through to long-term retention. Using both products, the bank is able to achieve an end-to-end digital banking transformation.
The technology has enabled Ahli Bank to launch a new digital service that seamlessly integrates with payment portal eFAWATEERcom to make it easy for customers to manage and pay bills such as for water and electricity effortlessly from their mobile device.
Haitham Matar, Digital Strategy Director, Jordan Ahli Bank, stated: “As our technology partner, Temenos has shown deep understanding of the Jordanian and Middle East markets’ local requirements. This has proved a huge advantage for us as we transform our banking operations and adapt to the changing needs of our customers. Adding Temenos Infinity to our existing Temenos Transact core banking platform, means we can now create and continuously enhance our digital products with greater speed and agility. This gives Ahli Bank the edge in delivering a new experience for customers and prospects, helping us to differentiate our service and drive growth.”
Jean-Paul Mergeai, Managing Director – Middle-East & Africa, Temenos, commented: “Temenos Transact has played a key role in Ahli Bank’s transformation strategy. Now, with Temenos Infinity, Ahli Bank is able create and launch new seamless and frictionless digital experiences for its customers with remarkable speed. By making it easier for customers to open an account, manage their finances and pay bills – all through their mobile, Ahli Bank is setting the standard for digital banking in the region and worldwide. Temenos has a strong presence in the Middle East region and I look forward to seeing Ahli Bank continue to innovate the digital experience for its retail customers and extend the digital front office benefits of Temenos Infinity to its corporate banking services.”
