Temenos has announced the availability of Infinity Digital for Salesforce that brings together the worlds of CRM, assisted channels and digital channels onto a single platform.
This solution integrates Salesforce Financial Services Cloud with Temenos’ digital banking platform, giving customer-facing teams in banks a holistic view of their customers surfacing both customer engagement and transactional banking data across all channels and transactional systems.
Infinity Digital for Salesforce offers banks synchronization between Salesforce Financial Services Cloud and the bank’s core banking systems. It helps banks achieve higher efficiency and streamlining of servicing, onboarding and origination processes with better personalization and greater customer experience.
The banking industry has fundamentally changed in recent years; business models are dramatically reshaped, as customers demand higher personalization of services regardless of their chosen method of interaction. Banks need visibility of customer behavior and transactional footprint across touchpoints in an omnichannel way and a consistent approach to delivering high-impact customer journeys.
Infinity Digital for Salesforce enables banks to better serve their customers with highly tailored offers made possible through relevant, complete and accurate information at every interaction. Banks can now integrate digital and assisted channels with their transactional system and create a unified platform across marketing, sales, servicing and origination functions to give client-facing teams – from branch and contact center staff to relationship managers and chat operators – a truly complete, actionable view of customer interactions.
Infinity Digital for Salesforce offers out-of-the box synchronization between Salesforce Financial Services Cloud and the bank’s core banking system, be it either Temenos or other third-party system. The solution provides a 360-customer view enhanced with real-time current balances and latest transactions as well as all other customer interactions, giving client-facing teams a holistic and fully informed view of customer activities and product portfolio.
With the solution now available for retail banking, and more capabilities planned in the future to cover business banking and wealth management.
Max Chuard, Chief Executive Officer, Temenos said:
“We are excited to extend our leadership in digital by combining our open, banking platform with Salesforce Financial Services Cloud in a single platform to help banks reinvent the customer and employee omnichannel experience. We are aiming to solve one of the most fundamental problems in banking today by connecting the worlds of CRM, transactional footprint and digital interactions. This go-to-market strategy will accelerate our penetration in the digital front office segment. We help banks with complex channel architectures by breaking down silos to reduce complexity and costs, and achieve customer-centric business transformation to provide outstanding customer experiences.”
“We’re excited to see Temenos innovate with Salesforce Financial Services Cloud to help banks deepen their relationships with customers through hyper-personalized experiences,” said Eran Agrios, SVP & GM, Financial Services, Salesforce. With Infinity Digital for Salesforce, customers can connect their core banking systems to their omni-channel experiences, delivering hyper-personalized experiences faster.
