Victory Capital Holdings has announced the launch of its new digital platform, which enhances the user experience for clients across its business channels.
The platform is client-centric and easy to navigate. Visitors to the site can expect to see channel-specific content, sophisticated investment tools and calculators, and timely investment insights from Victory Capital’s investment experts.
The new digital platform also features a software-based investment planning solution that will enable investors to create a personalized portfolio of Victory Capital products for retirement and non-retirement accounts based on their specific goals and risk tolerance.
The platform is open to all investors regardless of whether they are USAA Members.
Direct investors can expect secure account access and transaction capabilities with personalized chat functionality and contact center support, as well as educational content created specifically for the military community.
David Brown, Chairman and CEO of Victory Capital, said:
“We are a client-centric organization and understand the importance of investing in technology to deliver the best client experience possible”
“This is an important step forward, and we look forward to continuing to enhance the experience in the months and years ahead.”
Lisa Alexander, Head of Direct Distribution for Victory Capital, said:
“We are dedicated to providing exceptional service to our investors and the new digital platform is an important part of that commitment”
“Since we began serving USAA Members in July 2019, we’ve listened to their feedback and built a platform and related tools and resources that specifically address the needs of the military community.”
In conjunction with the launch of its new digital experience, Victory Capital has expanded the investment lineup for direct investors by adding a no-load Member Class to 11 existing Victory Funds. The addition of the Victory Funds rounds out the selection of USAA® Mutual Funds previously available through the direct channel to include new, in-demand asset classes.
