His Excellency Omar Al Ismaily, Head of the Telecommunications Regulatory Authority (TRA) in Oman, paid an official visit to Ooredoo’s head office on Wednesday. During the campus tour, His Excellency gained new insights into the company’s future-ready and holistic approach to digital transformation and customer experience. His Excellency visited several departments, learning about the company’s fresh approach to customer experience and taking a tour of the award-winning contact centre. There was also a look at the company’s data centre concepts and how these provide cutting edge technology and solutions for the country.
The TRA aims to liberalise and promote the telecommunications sector in Oman and focuses on compliance of service providers with national regulatory requirements.
Noor Al Sulaiti, Chief Executive Officer at Ooredoo Oman, said, “We were delighted to welcome His Excellency Omar Al Ismaily to our premises to gain fresh insights into our transformative approach, which optimise our daily operations, processes and ultimately, our customer journey. Ooredoo’s customer satisfaction rates have been high and we attribute this to our clear strategy, while we continue to embrace innovative digital technologies and reimagine the overall customer experience.”
She added, “The Telecommunications Regulatory Authority’s framework fosters the expansion of mobile broadband networks across Oman, including in rural and remote areas. This objective is aligned with our overarching national objective of digital inclusion of all citizens across the country, in line with Oman’s Vision 2040, while complying with national regulatory standards.”
Ooredoo plays a key role in supporting the country’s Vision 2040 objectives, continuing to develop innovative solutions that upgrade their customers’ world. Through its network, technology and solutions, Ooredoo contributes to the digitalisation of Oman’s economy and society.
