Wavetec, global leaders in customer experience and journey management solutions has officially announced the release of WhatsApp Enabled Virtual Queuing Solution.  The solution is fully integrated with Whatsapp, the most popular app for instant messaging. WhatsApp queuing is a fully integrated experience enabling users with an option to join a queue with real-time queue information.  […]

“The Insurance industry has generally been a laggard in adopting new technologies and business models”, commented Nomaan bin Bashir, General Manager – Head of Consumer Insurance, IGI General Insurance, during an exclusive Q&A session with our Editor-in-Chief and expressed his point of view on the impact of COVID-19 outbreak on the insurance industry in Pakistan. […]