Scotiabank has announced the launch of a new Global AI platform that will provide customers with intelligent and personalized financial advice. The platform is enable the Bank to provide fast, relevant advice by anticipating and understanding customers’ needs. It is being used to operationalize several customer models into its retail banking businesses across the Americas. These […]

Hang Seng Bank will waive a number of general banking fees and charges for services ranging from deposits and remittances to securities trading and foreign exchange, effective 1 January 2021. In addition, beginning 1 March 2021, customers will benefit from the removal of charges for additional services for outward remittance instructions and credit card replacement. […]

DBS has announced that it will be implementing a series of transformation initiatives to realise new ways of working in the next normal. These initiatives are a result of insights gathered from research, deep-dive experiments and employee surveys conducted by a cross-functional regional Future of Work (FOW) Taskforce which the bank convened six months ago. […]

LINE Corporation has introduced passwordless authentication for the LINE app on iPad, allowing users to log in using the biometric information stored on their smartphones. The new feature is based on FIDO standards and eliminates the need for passwords. LINE joined the FIDO Alliance as a board member in 2017. In 2019, FIDO2 authentication was implemented […]

Marqeta, the global modern card issuing platform, and Uber, the multinational ridesharing pioneer and delivery platform, have entered in a  a strategic global card issuing partnership. Marqeta is already supporting the global growth of Uber Eats through this new partnership, and will serve as Uber’s card issuing partner for future projects. Besides, Uber will rely on […]

First Abu Dhabi Bank has partnered with Abu Dhabi University to provide card payment acceptance solutions for its students. The partnership will enable Abu Dhabi University to provide best-in-class card payment acceptance services to its students. FAB is bringing a shift in educational payments traditionally reliant on cheques and bank transfers in the UAE,  by […]

TAMM has launched its Customer Experience Measurement tool “TAMM Listens” to measure customer satisfaction and help deliver seamless customer experience to its users when accessing digital government services.  TAMM Listens tool has been designed to track and monitor customer feedback with the aim to identify and address issues swiftly which will benefit all TAMM users. […]

dLocal has announced that it has teamed up with Microsoft to reach new customers in emerging markets with localized payment methods. Microsoft will use dLocal’s Payins solution to add additional popular local payment methods, as well as expanding to include other emerging markets, globally. By working with dLocal to offer locally issued Visa and Mastercard […]

Payments Canada has announced the selection of Mastercard’s Vocalink as the clearing and settlement solution provider for the country’s new real-time payments system, the Real-Time Rail. This announcement follows an extensive procurement process that included the Bank of Canada and the Department of Finance. The new partnership will draw on Mastercard’s real-time payments technology to provide […]

nCino has announced that leading mid-sized business lender ThinCats will be expanding its use of the nCino Bank Operating System across its wider SME lending processes. The partnership will allow ThinCats’ SME clients will have an enhanced digital lending experience . Through the next phase of implementation, ThinCats will utilise nCino to manage and improve […]