Mashreq Bank has appointed Vikas Thapar as its new Head of Business Banking and NEOBiz – the bank’s exclusive digital banking platform for SMEs. Vikas will manage the bank’s Business Banking segment and NEOBiz propositions, including defining go-to-market strategy and improving the overall delivery and experience for the business banking customers. As part of his responsibilities, […]

Path Solutions, a global provider of AAOIFI-certified software solutions and services for Islamic banks and financial institutions, announced the signing of a new partnership agreement with Bank of Abyssinia (“BoA”), one of the leading banks in Ethiopia serving more than 4.6 Million customers through 580+ branches and Islamic windows. As a new addition to Path Solutions’ fast-growing […]

HBL has joined forces with Hysab Kytab to launch the first comprehensive Personal Finance Manager (PFM) solution, offered for the first time by any bank in Pakistan. Hysab Kytab’s PFM (budgeting) tool is integrated into HBL Mobile and will enable all app users to take control of their financial well-being. Veqar Ul Islam, Founder of […]

HSBC UK has launched a record £15 billion lending fund to support small and medium-sized enterprises (SMEs) across the UK, as part of its commitment to help British businesses innovate and grow as the country looks to rebound from the Covid-19 health crisis. The Fund, which includes over £10 billion of specific regionally focussed allocations, […]

Easypaisa, Pakistan’s leading digital payments platform is transforming customer experience with WhatsApp channel support. This initiative enables users to access an interactive, automated support channel 24/7on a dedicated WhatsApp number +923411103737. With instant replies and the ability to operate without any available human interaction coupled with pre-defined interaction rules to facilitate users, Easypaisa’s WhatsApp support […]

OPPO the smartphone manufacturer entered Pakistan in 2015 and quickly came to be in a league of its own with great offerings and high-quality products. To visually present the story behind each product to its users, OPPO has recently launched its Quality Campaign by releasing videos on their social media. The documentaries are a visual […]

Hussein Dajani, General Manager – Digital and customer experience transformation at Nissan Motor Corporation – Africa, Middle East, India and Turkey shares how he envisions the future of automotive industry after COVID-19 and what changes should be made to cope with the changing dynamics of the business. Dajani says, “We are on a journey towards […]

Pakistan Telecommunication (PTCL) took an innovative step towards improving the internet experience for their subscribers by deploying AI-powered bots. The first phase of this project which went live on the 15th of October will cover the Islamabad region. PTCL will be one of the first operators in the region to adopt this technology. These bots […]

Jubilee Life Insurance, Pakistan’s largest private insurance provider, has entered an agreement with Ozoned Digital to innovate their digital customer experience. With this partnership, Jubilee Life Insurance will introduce multiple digital interfaces to service their customers. The overall experience will be enhanced by allowing customers to undertake all their insurance requirements through a single interface.  […]

Featurespace has announced that Turkey-based Akbank has selected the ARIC Risk Hub to reduce fraud risk. Akbank sought to replace its existing system with an advanced platform that provides real-time enterprise-wide fraud detection. Featurespace has partnered with DVA Bilgi Teknolojileri A.Ş. to implement ARIC Risk Hub, which will safeguard every transaction across all of the bank’s channels, […]