Customer Experience
The United-Kingdom-based Global Brands Magazine (GBM) has recently recognized Ooredoo Oman for its transformative digitalization strategy and its seamless customer experience. During the 11th edition of GBM’s Telecom Awards, Ooredoo won the award in the competitive Digital Transformation and Customer Experience category. GBM competitively selected Ooredoo Oman from telecom companies worldwide for its exceptional commitment […]
Saxo Bank and Mastercard are announcing a partnership to implement open banking payments in Saxo Bank’s investment platforms, making it seamless for customers to transfer money into their investment accounts. Saxo Bank customers will no longer need to log in to a separate bank account to initiate a manual transfer into their investment account. The […]
Cashfree Payments, a leading payment, and API banking solutions company has announced the launch of ‘AutoPay on QR’ in collaboration with the National Payments Corporation of India (NPCI). The solution enables subscription-based businesses to enhance customer acquisition, supporting retention, and facilitating rapid growth. Cashfree Payments’ ‘AutoPay on QR’ helps subscription-based businesses to boost return on […]
Pakistani mobile operator, Ufone 4G has started transforming its flagship joint shops nationwide to Digital Lifestyle Experience Shops, aimed at delivering an end-to-end digital lifestyle experience to its customers. The joint shops are being equipped to provide a comprehensive suite of world-class services, including a wide range of handsets, internet devices, repair & maintenance, exclusive […]
The International Center for Strategic Alliances is thrilled to announce the return of its flagship event, the 9th Edition Connected Banking Summit – West Africa. This edition promises to be bigger, stronger, and more expansive than ever before, with a central theme of “Innovations Powering Digital Inclusion and Sustainable Transformation.” The Connected Banking Series is […]
Pakistan’s leading ICT services provider, PTCL Group (PTCL & Ufone 4G) has successfully implemented SAP RISE with SAP S/4HANA, marking an innovative digital transformation within the telecom sector. This strategic move is poised to modernize PTCL Group’s corporate operations, fostering efficiency, effectiveness, and a culture of digitization. The official go-live ceremony took place at PTCL […]
Copart UAE Auctions and Insurance House PJSC have signed an Agreement for digitally automated auction services. This collaboration will see Copart offering vehicles for sale at its online auctions on behalf of Insurance House. The agreement will see Copart handle the online auctioning of vehicles for Insurance House, providing a comprehensive suite of services, including […]
Building on its strong momentum in generative AI and breadth of customer experience (CX) capabilities, Capgemini introduced a Generative AI for CX Foundry for clients using Salesforce. The Foundry is the latest addition to Capgemini’s broad portfolio of services that leverage the transformative force of generative AI to fuel innovation and accelerate business value and growth. The […]
Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, announces a technology partnership with Atlanta-based Repay Holdings Corporation, a leading provider of vertically integrated payment solutions, to enhance the payment experience within Quadient’s cloud-based accounts payable (AP) automation solution. REPAY serves multiple Business Payments verticals in North America, including retail […]
Why has Ooredoo struck such a chord with people and businesses across Oman? Because the company can meet the need for a game-changing, tailored, and reliable omnichannel customer experience, whether for business or pleasure. In other words, you want it; you name it, and chances are that Ooredoo has it! Think of value-packed, flexible Hala […]