NICE has announced that Alfa-Bank Russia has deployed its Real-Time Authentication  solution, enabling seamless, instantaneous verification for its customers. A leading universal private bank in Russia, Alfa-Bank now authenticates clients calling into the contact center in real-time and without any need for code words or additional questions. NICE RTA, which includes Proactive Fraudster Exposure and Watch […]

The major bank has announced that it is more than doubling the number of local business bankers in branches across Australia. The Commonwealth Bank of Australia (CBA) is expanding its business banking division in a bid to support small-business customers on their road to recovery amid the coronavirus pandemic. CBA Group Executive Business Banking, Mike […]

Customers can now make appointments online ahead of their visits to branches or Premier Wealth Centers nationwide, conveniently and seamlessly via the Maybank2u website. Customers have the flexibility to choose their preferred date and time slot for the branch or PWC they wish to visit, as well as the services they would like to perform […]