Raffles Hotel Singapore has appointed Adyen as its strategic partner to enhance its digital experience across the hotel’s room reservations, food and beverage offerings, as well as spa and boutique stores.
Under this partnership, guests will be offered, contactless check-in and check-out with tokenized payments, heralding a new chapter in hotel guests’ experiences. Contactless check-in/check-out means guests can register and check-in prior to arrival, and check-out via the web, on their mobile devices using a QR code, through a phone call, or via a mobile payment terminal brought to their room.
The ability for guests to check-out and pay securely via a phone call is a first-of-its-kind offering for the hotel and provides a new channel touchpoint with hotel guests. Prior to leaving the property, without needing to visit the front desk or make payments, hotel guests will receive the option to check-out via a phone call, through which they can go through payment-related processes, ultimately minimising face-to-face interactions for payment matters. To date, the hotel has seen a 90% take-up rate for this check-out option.
With the implementation of Adyen’s payment solutions, Raffles Hotel Singapore can now securely capture a guest’s card details, encrypt the data, and replace it with a secure token ensuring faster hassle-free checkout experiences later. Guests and customers now will be given the options to choose their preferred payment methods. The hotel now accepts all major credit cards, as well as Alipay, Apple Pay, Google Pay, Samsung Pay, UnionPay and WeChat Pay.
Chadi Chemaly, Hotel Manager, Raffles Hotel Singapore comments:
“Delivering bespoke and sincere service is always at the core of our legendary Raffles experiences that guests have come to love and appreciate. We believe that the guest journey with Raffles Hotel Singapore needs to be seamless from the start to the end and payment processes are key to achieving this.
With innovative and flexible solutions, Adyen stood out to us as a preferred strategic partner to meet our vision. Collaborating with Adyen has successfully allowed us to deliver a promise that is secure and contactless while enhancing our offerings as a lifestyle destination where guests can stay, dine, shop, celebrate and relax as they create treasured memories, without interruptions.”
Warren Hayashi, President, Asia Pacific, Adyen comments:
“We are honoured to be chosen as the preferred payments partner to Raffles Hotel Singapore, and to support the property in meeting its vision of creating extraordinary experiences for its hotel guests. With our rich data and advanced technological capabilities, we are committed to providing the right insights to hotel partners, so they can drive smarter engagement, while focusing on the softer touches, as part of their recovery strategy.”
Always committed to being relevant and ever evolving to adapt to the changing needs of today’s traveller, the iconic Raffles Hotel Singapore is at the forefront of technology adoption with its latest offering of seamless and hassle-free payment experiences to its guests. Through Adyen, Raffles Hotel Singapore powers its unified commerce offering, providing simpler, faster and more customer-centric payment experiences across all sales channel touchpoints, from online to offline, including suite reservations, dining in its restaurants and bars as well as at Raffles Spa and Raffles Boutique.
