In recognition of its commitment to providing an unrivalled customer experience, Ooredoo has won the award for ‘Best Middle Eastern Digital Customer Experience’ at the recently held Telecom Review Summit in Dubai.
Broadening internet accessibility, championing innovation, pioneering technologies such as IOT, Cloud and 5G have all been high on the company’s agenda, with the aim of offering a superior, digital-led end-to-end customer journey.
Ooredoo has also embarked upon an ambitious long-term technology strategy to develop the framework necessary to stay ahead of the curve and meet the evolving digital requirements of customers. The customer experience is now completely intertwined with the use of technology and has improved access to telecoms services, most notably from the multi-award winning Ooredoo App.
Delivering on its brand promise to “Upgrade your World,” Ooredoo has made significant upgrades to network infrastructure, product offerings and the launch of a fully-digital and unmatched customer experience across a variety of touchpoints, not only through the App, but leading social media platforms, an award-winning contact centre and stores located countrywide.
Ooredoo remains committed to leveraging the power of communications to contribute to the national socio-economic development and is positioning itself as one of Oman’s most recognised and admired companies and a cornerstone of society.
For more information on Ooredoo’s award-winning customer services, visit www.ooredoo.om.
