National bank of Kuwait has rolled out “Kuwait Mobile ID” app and authentication of the digital civil ID, for its NBK customers at different locations through NBK Mobile Branch to meet its customers’ needs and to ensure that their banking transactions are made quickly and easily.
NBK is the first bank in Kuwait to provide this service, noting that registration in “Kuwait Mobile ID” app can be used for ID verification, authentication and digital signature in all banking transactions.
NBK Mobile Branch service is available during branches working hours from 8:30 a.m. to 3:00 p.m.
Commenting on providing this service, Hala Al Shoaibi, Head of Digital Service Quality Management, National Bank of Kuwait said:
“We regard our customers’ convenience as a top priority, and we are keen to identify their daily needs and expectations, and to do our best to work proactively to meet the same, and provide top-notch services that allow them to make their transactions quickly and easily.”
“NBK is the first bank in Kuwait to launch this type of services in which our customers benefit from the mobile branch service. Registration for “Kuwait Mobile ID” app and digital signature are key steps in our strategy to increase reliance on digital channels for making transactions, without the need to visit the branch,” she added.
Al Shoaibi affirmed that the exceptional circumstances prevailing over the past months due to COVID-19 pandemic outbreak, and the resulting challenges, have proven the bank’s success in continuing to provide all its banking services and to meet customers’ needs while keeping them safe. This reflects NBK’s excellence as a provider of digital banking services, and its customers’ reliance on digital banking channels to do their banking.
Al Shoaibi concluded:
“We will continue to provide all exceptional services and work proactively to keep pace with the rapid technological developments and their reflections on the future and nature of banking services in a way that enriches our customers’ banking experience and consolidates our leading position as a provider of the most advanced services.”
