Customers can now make appointments online ahead of their visits to branches or Premier Wealth Centers nationwide, conveniently and seamlessly via the Maybank2u website.
Customers have the flexibility to choose their preferred date and time slot for the branch or PWC they wish to visit, as well as the services they would like
to perform such as account opening, debit card enquiries, and product advisory.
This will help reduce customer waiting time, and improve crowd management in the branch/centre for added safety.
Maybank’s Group Chief Executive Officer, Community Financial Services, Dato’ John Chong said,
“With the pandemic, we’ve had to change the way our branches operate and have been working on a solution that enables us to prioritise our customers’ safety and provide the level of service they expect of us. This has led to the introduction of Maybank EzyQ, which we hope will bring better experience and convenience for our customers.”
Customers will be able to use Maybank EzyQ to make appointments for close to 90 Maybank branches and PWCs nationwide. The Bank is progressively expanding the service to more branches and targets to roll out Maybank EzyQ to its entire branch network by early next year.
