Hang Seng Bank will waive a number of general banking fees and charges for services ranging from deposits and remittances to securities trading and foreign exchange, effective 1 January 2021.
In addition, beginning 1 March 2021, customers will benefit from the removal of charges for additional services for outward remittance instructions and credit card replacement.
The Bank will launch a number of new customer-centric digital service enhancements over the coming months, beginning in mid-November. This includes a new platform to provide tips on using digital banking services, a revamped interface for fund investment information, a new credit card profile platform, enhanced time deposit overview interface, and simplified credit card application.
Margaret Kwan, Executive Director and Head of Wealth and Personal Banking at Hang Seng, said:
“Ours is a customer-centric approach. The move to waive quite a number of fees and charges is an active step towards promoting financial inclusion, enabling more customers to access and enjoy general banking services. At the same time, we are continuing to build on our fintech advancements and exploring new technologies to heighten our digital banking capabilities. Our commitment remains to provide a seamless and hassle-free online-offline all-rounded banking experience for our customers, looking after their needs no matter the time or day or where they are located.”
