Glia has partnered with Tyfone, a provider of digital banking solutions.
With Glia, Tyfone’s bank and credit union clients can meet customers where they are and communicate with them through whichever methods they prefer – including messaging, video banking and voice—while guiding them through CoBrowsing. Customers can seamlessly be transferred from chatbots to live representatives when they have more complex inquiries without having to reauthenticate themselves or provide additional context.
“At Tyfone, we believe digital banking must advance at the pace of digital, not the pace of banking,” said Siva Narendra, CEO of Tyfone. “We prioritize integration and collaboration with other leading solutions in the market to position our financial institution clients for success. Glia’s technology powers cohesive experiences; customers can easily transition from self-service functions to meaningful high-touch interactions without ever having to leave the digital channel. Such an approach heightens customer satisfaction and loyalty.”
“The screen is the center of a customer’s universe, so businesses must adapt if they want to deliver a five-star experience,” said Dan Michaeli, CEO and co-founder of Glia. “Through our partnership, Tyfone’s financial institution clients are modernizing their approach to service, providing customers with quick, versatile support within digital channels. This ultimately leads to increased efficiencies, stronger relationships and a better overall customer experience.”
