Temenos announced that Credito Emiliano S.p.A. (Credem) has gone live with a new mobile app, based on cloud-native Temenos Infinity, to accelerate its digital banking strategy.
Credem has already launched a fully renewed new mobile app developed in just nine months using Temenos Infinity. The new app offers a basic set of features for personal customers and, thanks to the speed granted by Temenos Infinity, will be enriched with new features in a continuous improvement approach. A small business version will follow in a few months. It includes features that make it easy and convenient to move money, view transactions, check and manage cards, including the re-charge of pre-paid cards and phone tops ups, and initiate instant chat with customer support agents or view the locations of nearest ATMs.
Temenos Infinity provides a portal for bank staff to manage and assist account holders in their banking journeys. It collects everything the banker needs to know about their account holder in a convenient web-based interface, with data matching that the account holder sees from their own mobile or online interface. Banks using Temenos Infinity saw customer engagement increase by up to 300 percent on their apps in 2020, with the fastest-growing segment being among baby boomers and Gen Xers.
Fabio Caliceti, Head of Digital Channels, Credito Emiliano, commented:
“With Temenos, we have been able to quickly develop a mobile banking experience to compete with the very best in Italy. Temenos Infinity gives us the platform we need to efficiently build and manage exceptional digital banking experiences that keep pace with changing customer needs. It is strategic to our digital growth plans and enables us to future-proof our customer relationships.”
David Macdonald, President of Europe, Temenos, said:
“Digital innovation in banking is thriving in Italy, and it’s an important market for Temenos where we have a strong and growing presence. So we are delighted Credem has selected our digital banking platform to accelerate its digital strategy. Credem has shown how Temenos Infinity can deliver outstanding digital mobile experiences in a very short timeframe. Customer expectations are constantly evolving, but with the continuous innovation and deployment capabilities of the platform, Credem will always be one step ahead of the competition.”
