CIH Bank has announced that the bank has gone live with Finastra’s Fusion Corporate Channels and Fusion Trade Innovation, to digitize its end-to-end corporate banking services.
CIH Bank is planning to automate its trade and supply chain finance services, providing corporate customers with access to online services. The solutions reduce manual processes, helping the bank to become more agile and efficient and grow its customer base by providing seamless digital customer experience and generate new revenue streams.
“CIH Bank has strong links with the business community in Morocco. By digitalizing our corporate services, we’re making sure that these customers are receiving the best service possible, from the comfort of their homes or offices. The ongoing pandemic made the requirement for this transition even more apparent as we needed to remove every manual step from the banking process and ensure business continuity for our customers. With Finastra’s solutions in place, our customers can now fully manage their operations online, without having to visit a bank branch,” said Oussama Tazi, Director of International, CIH Bank.
CIH Bank will leverage Fusion Corporate Channels to unify trade services under one portal. By integrating with its clients’ existing procurement, finance, and enterprise resource planning systems, it can analyze transactional behavior and derive value from its customers, resulting in stronger customer experience. The omnichannel solution will also open the door for mobile banking, host to host connectivity, and personalized inquiries from a secured environment. The bank, through Fusion Trade Innovation, is aiming to enhance its comprehensive digital trade capabilities via built-in workflow features and services by providing a smart user interface.
“In spite of the ongoing pandemic, and not being able to work onsite, the teams from CIH Bank and Finastra worked closely together to implement close to 70% of the project remotely, with the other 30% having been completed before lockdown. With the solutions now in place, CIH Bank can drive significant revenue growth through enhanced customer service and access to further innovation. We are excited to support CIH Bank on this journey of digital preparedness and business growth,” said Serge Tohme, Managing Director for MENA and Turkey
