The major bank has announced that it is more than doubling the number of local business bankers in branches across Australia.
The Commonwealth Bank of Australia (CBA) is expanding its business banking division in a bid to support small-business customers on their road to recovery amid the coronavirus pandemic.
CBA Group Executive Business Banking, Mike Vacy-Lyle said:
“Every small business is unique and we are committed to providing them with support from bankers who know their local community,”
“Access to a local business banker can make a world of difference to a small business owner particularly with many making difficult decisions as they navigate the flow on impacts of the pandemic.
“Small businesses provide stability and energy to the local communities they operate in and we want to make sure we’re doing all we can to help them recover – this means more dedicated business support in branches, over the phone, and through our digital channels,” Mr Vacy-Lyle said.
The role of the bankers will include providing support to its SME customers across a range of service and needs enquiries, and undertaking needs-based conversations with SME owners to understand their business and personal goals, and providing solutions that would assist them in meeting those goals.
This would include being able to support with a range of business solutions, including commercial lending up to $1 million, asset finance, merchant facilities and everyday banking solutions.
The new bankers will join more than 2,500 business bankers and specialists across 240 metro and regional sites.
“Small businesses remain the lifeblood of the Australian economy. By adding more support on the ground across our branches, and providing access to a deeper and long-term pool of financial support, we are backing small business customers with the vital support they need at this uncertain time.”
