Careem, the internet platform of the greater middle east and Pakistan has announced initiatives to support their captains called ‘BEING CAREEM’ in these unprecedented times as mobility through ride-hailing becomes restricted due to the COVID-19 pandemic.
Captains are self-employed individuals earning daily-wages through Careem’s platforms and they will be requiring meaningful support in these challenging times.
Since the crisis started unfolding in the region, Careem has been on the frontline with captains working to solve their challenges and introducing initiatives to minimize the impact including:
Facilitating Health Insurance
Careem has partnered with MicroEnsure to facilitate Careem captains’ health insurance in Pakistan. The low-cost insurance policies start from PKR 163/- to 569/- per month and cover hospitalization and ICU admission in case the captain or their family members are tested positive for COVID-19 or are diagnosed with any other disease.
Captain Sick Pay Policy
Careem has announced financial support as “Sick Pay Policy’ for two(2) weeks to any Careem Captain who is diagnosed with COVID-19 or placed in individual quarantine by a public health.
Financing Support
Careem is leading discussions with financial institutions to provide flexibility to captains for car loan payments and is actively engaging governments on fee and stimulus programs.
Distribution of Ration Packs and Safety Gear Careem has partnered with leading NGOs to help distribute ration packages across the most affected communities in the country including captains until mobility restrictions are relaxed.
Not only this, but teams have also distributed free sanitizers and masks where they were able to procure them.
Awareness Communication for Customers and Captains
Careem is in constant communication with its captains and customers regarding precautionary measures that need to be taken in their personal lives as well as when using services.
Customers are regularly advised to keep clean, minimize contact, protect the wider community and be community-minded in their daily lives, while captains are given specific instructions on
how to handle ride-hailing and deliveries where they are operational.
To further these efforts team has also established an Information Bot on Careem Facebook page for an easier flow of awareness regarding COVID-19 for the Careem community.
