CaixaBank has launched its new ATM technology platform, ATMNow, designed to overhaul the user experience and add new services and functions.
The new platform has been developed with the aim of offering the same banking and image services on ATMs as users experience on CaixaBankNow, the online banking channel accessible via the web and mobile app. ATMNow involves a comprehensive adaptation to the ATM environment of the user experience and service quality of CaixaBank’s digital banking.
The project represents a technological milestone in digital services innovation, enabling the bank headed by Chairman José Ignacio Goirigolzarri and CEO Gonzalo Gortázar to become the world’s first full omni-channel bank, able to deliver the same customer experience across all its digital channels.
The implementation of ATMNow began with the installation of the platform in 50 ATMs located in key points across Barcelona. The process will be extended over the coming days to the rest of Spain, seeking to complete deployment by the end of July with more than 9,000 ATMs on the CaixaBank network adapted. Furthermore, in the second half of the year, all the Bankia-network ATMs will be integrated to the platform.
It features the addition of option menu customisation technology, enabling each user to have direct access to their most used features and options on the home screen. Furthermore, the ATM screens have been redesigned to allow for more spaces to provide information to help users.
Through ATMNow, CaixaBank’s full omni-channel nature paves the way for the creation of new services. For example, users will be able to set up operations through the app or on the web that they want to execute later at an ATM, upon identifying themselves. These new functions are planned to be integrated gradually.
The implementation of ATMNow will be accompanied by a new surge of facial-recognition technology facilities, offering customers withdrawals with less physical contact, while strengthening security in the use of terminals.
