Bank Nizwa launches WhatsApp banking

Bank Nizwa has launched its Whatsapp banking service, to cater to its existing and potential customers round the clock, and across the globe.

In order to use the bank’s new Whatsapp banking service, a customer needs to add the Whatsapp banking number from his/ her registered mobile number to get started. Once added to the contact database, the customer can start a chat to get an immediate response. The new service supports making queries related to Bank Nizwa products and services 24*7, and from anywhere in Oman or abroad. The service also provides FAQs for all products, including bank account, credit/debit card, loans & financing, and vehicle takaful, among others.

Arif Maqbool Al Zaabi, Assistant General Manager Retail Banking, Bank Nizwa, said:

“In today’s rapidly evolving banking environment, digitalization and financial technology are the key enablers of product and service innovation. At Bank Nizwa too, developing the IT infrastructure is one of our most important strategic goals for the short and long term. The Bank continues to invest in innovation to offer compelling customer experiences, to stand out amid increasing competition and to position the business for future growth. Innovation is continuous within the Bank and is based on partnerships that enhance customer-facing applications as well as back-end processes and systems. The launch of our Whatsapp banking service exemplifies this approach and is a step towards becoming the ‘digital bank of choice’ in the Sultanate.”